Remote Support

Need a hand? Download our support tool below and we can securely view your screen — with your permission, only while you're on the line with us.

  1. Download the Webcraft Support tool for your system below.
  2. Run it — no installation needed, it opens straight away.
  3. Read us the ID and one-time password shown in the window.
⬇ Download for Windows macOS Linux

Managed customers (you have a Webcraft Support account):
Install on each of your machines, then sign in from the app (menu → Settings → Account) so the machine appears under your business. Fastest way — in an Administrator PowerShell run:
irm https://support.webcraftsolutions.co.uk/install.ps1 | iex

Manual setup (macOS/Linux, or if you skipped the installer): Settings → Network → ID server: support.webcraftsolutions.co.uk  · Key: S+aeHAMUuMA6NC2CcKHV7tFtl9kvvMEp+P25VI4vn6s=  · API server: https://support.webcraftsolutions.co.uk

Not sure? Contact us first: info@webcraftsolutions.co.uk